Frequently Asked Questions

What is SGL™?
You can read everything about our shoes and unique technology here.. LINK
What´s special about GAITLINE footwear?

The GaitLine™ shoe technology was invented to address two significant factors related to human quality of life: posture and locomotion.

  • The GaitLine™ footwear is positioning the bones and joints in the foot and ankle to stimulate an optimal interaction - from the foot all the way to the top of the head.
  • The GaitLine™ shoe-technology is minimizing the loading and stress on joints and soft tissue in the plantar area of the foot (the area underneath the foot) as well as knee- and hip joints.

GaitLine™ footwear is gently guiding the foot and lower extremities to facilitate a harmonious posture and appropriate locomotion, reducing the stress on the muscular and skeletal system. It might absolutely be worthwhile to invest in a pair of GaitLine™ shoes.

Will GAITLINE shoes work for everyone?
From research we have conducted the fact that most humans have approximately the same foot structures, the SGL™-technology should be a suitable solution for most people. The only exception might be people who have a severe lateral foot-position, a severe supinating foot postition.
Can I use customized orthotics or inserts in my GaitLine™ shoes?

By removing the GaitLine™ insole, you will find there’s much space for a customized insole. Having said so, our experience is that the SGL™construction of the GaitLine™ shoes works similarly to most orthotics, and for most people even better than with customized orthotics.

We therefore recommend customers to test the GaitLine™ shoes with the original insole before testing a customized insert. You might be pleasantly surprised.

Tell me more about your shoes.

All GaitLine™ products are designed in Norway. It took five years to finalize the SGL™ technology and prepare for mass production. The GaitLine™ production is in Busan, South Korea. Our factory has a long lineage of skilled, experienced workers, hand-crafting every single pair of shoes. Our production manager is born Korean. He has more than 35 years of experience in shoe production, and is an important person in structuring and organizing the complexity of shoe production. Representatives from GaitLine™ HQ in Norway are always present at the production line for production control. By doing so, we come to understand the unique distinctiveness (unique life) of shoe production.

We use only top quality materials, to ensure that the comfort is at the highest level. Our patented SGL™ Sole construction is made of Polyurethane (PU), that has a long lasting durability, unlike Phylon and EVA materials that are most common in typical sport shoes. The GaitLine™ shoes are meant for everyday use, at home, at work or on vacation. GaitLine™ is developed for people living in an urban society, helping them keep up their quality of life.

We are proud to distribute a product that is 100% our own concept, both in terms of technology and design.

Can I return or exchange an online purchase in store?

All purchases made in our online shop must be returned to our warehouse.

ENG: Please return the shoes to:

GAITLINE

C/O Prime Cargo

Arnfredsvej 6

6600 Vejen

Port 1-10

Denmark

NOR: Contact customerservice@gaitline.com for your return label.

DK/SE: Please use the return label provided with your order.

What is your return policy?
You have30 days return from when you receive your order.
When will I receive my order?
From you receive your shipment confirmation it usually takes between 2-6 days.
Can I cancel my order?
We send your order data directly to our warehouse for fast handeling, it is not always possible, but contact us.
Can I change my order?
After the order is placed it is not possible to change the content, or information provided.
Where do I use my coupon code?
You will find the field for placing the coupon code in the cart, before checkout. See picture.
I forgot to use my coupon code
We can not place an coupon code after purchase, please make sure you use your code before placing the order.
When can I expect my refund?
We will refund your order when it has been handled at our warehouse. This could take up to two weeks after we have received your return.
Which size should I choose?

Our sizes are based on sneaker brands, and could be compared to large sneaker brands.

If you measure your foot, choose the size that has the same lenght. See size guide here.

US: you will see the sizes shown as M/W, this means Mens sizes / Womens size.

Width of the shoes?
All our shoes have a medium width.
How to I clean my GAITLINE shoes?
Please see this article with helpful tricks for keeping your GAITLINE shoes clean and fresh.
Where do I register my shoes?
You can register your shoes here!
Where are GAITLINE shoes made?
GAITLINE shoes are produced in Korea and China. The design and technology is 100% Norwegian.
I returned my shoes but I chose Klarna Faktura, what do I do?
Please contact Klarna about the return, they will extend the payment date. You can find all contact information here: https://www.klarna.com/no/kundeservice/
Freight and delivery

NO: We deliver with Bring standard shipping.

SE: We deliver with Bring standard shipping.

DK: We deliver with GLS standard shipping.

Europe: We deliver with GLS.

US: We deliver with DHL currier.

Will there be taxes added to my order?
No, all taxes and freight costs are covered by us.
Er produktene forsvarlig produsert?
.
I can not see my size in the shop
If you can not see your size then we are unfortunately sold out. Some of our models will be restocked but not all. Please follow our newsletter for updates on restocks and product launches.
Faulty products

If you experience problems with your product, plese contact customer service. We need photos of the faulty products and your order number.

If you did not purchase the shoes from our web site, then we refer you to the retailer were you bought your shoes.

What is GaitLine?

 

What does gait mean?

 

What is SGL™?

Our patented Sensory Gait Line; SGL™, is the heart of the GaitLine™ shoe-technology. The SGL™ technology is optimizing the weight distribution on the foot and activating proper alignment throughout your body while standing and walking.

 

What´s special about GAITLINE footwear?

The GaitLine™ shoe technology was invented to address two significant factors related to human quality of life: posture and locomotion.

  • The GaitLine™ footwear is positioning the bones and joints in the foot and ankle to stimulate an optimal interaction - from the foot all the way to the top of the head.
  • The GaitLine™ shoe-technology is minimizing the loading and stress on joints and soft tissue in the plantar area of the foot (the area underneath the foot) as well as knee- and hip joints.

GaitLine™ footwear is gently guiding the foot and lower extremities to facilitate a harmonious posture and appropriate locomotion, reducing the stress on the muscular and skeletal system. It might absolutely be worthwhile to invest in a pair of GaitLine™ shoes.

 

Will GAITLINE shoes work for everyone?

The structural anatomical makeup and sensory system is the same amongst most humans. For every single human, the foot alone has to carry the burden of supporting the body weight, while balancing on a relatively small area. Therefore, the foot is subject to great pressure loads. The SGL™ works to locate and balance the weight-distribution throughout the foot, from the moment of heel impact to toe push-off. From research we have conducted the fact that most humans have approximately the same foot structures, the SGL™-technology should be a suitable solution for most people. The only exception might be people who have a severe lateral foot-position, a severe supinating foot postition.

Can I use customized orthotics or inserts in my GaitLine™ shoes?

By removing the GaitLine™ insole, you will find there’s much space for a customized insole. Having said so, our experience is that the SGL™construction of the GaitLine™ shoes works similarly to most orthotics, and for most people even better than with customized orthotics.

We therefore recommend customers to test the GaitLine™ shoes with the original insole before testing a customized insert. You might be pleasantly surprised.

 

Tell me more about your shoes.

All GaitLine™ products are designed in Norway. It took five years to finalize the SGL™ technology and prepare for mass production. The GaitLine™ production is in Busan, South Korea. Our factory has a long lineage of skilled, experienced workers, hand-crafting every single pair of shoes. Our production manager is born Korean. He has more than 35 years of experience in shoe production, and is an important person in structuring and organizing the complexity of shoe production. Representatives from GaitLine™ HQ in Norway are always present at the production line for production control. By doing so, we come to understand the unique distinctiveness (unique life) of shoe production.

We use only top quality materials, to ensure that the comfort is at the highest level. Our patented SGL™ Sole construction is made of Polyurethane (PU), that has a long lasting durability, unlike Phylon and EVA materials that are most common in typical sport shoes. The GaitLine™ shoes are meant for everyday use, at home, at work or on vacation. GaitLine™ is developed for people living in an urban society, helping them keep up their quality of life.

We are proud to distribute a product that is 100% our own concept, both in terms of technology and design.

 

Returns and Exchanges

Can I return or exchange an online purchase in store?

All purchases made in our online shop must be returned to our warehouse.

ENG: Please return the shoes to:

GAITLINE

C/O Prime Cargo

Arnfredsvej 6

6600 Vejen

Port 1-10

Denmark

 

NOR: Contact customerservice@gaitline.com for your return label.

DK/SE: Please use the return label provided with your order.

 

What is your return policy?

You have30 days return from when you receive your order.

 

Orders, Shipping and Tracking

When will I receive my order?

From you receive your shipment confirmation it usually takes between 2-6 days.

 

Can I cancel my order?

We send your order data directly to our warehouse for fast handeling, it is not always possible, but contact us.

 

Can I change my order?

After the order is placed it is not possible to change the content, or information provided.

 

Where do I use my coupon code?

You will find the field for placing the coupon code in the cart, before checkout. See picture.

 

I forgot to use my coupon code

We can not place an coupon code after purchase, please make sure you use your code before placing the order.

 

Payment and Refunds

When can I expect my refund?

We will refund your order when it has been handled at our warehouse. This could take up to two weeks after we have received your return.

 

Which size should I choose?

Our sizes are based on sneaker brands, and could be compared to large sneaker brands.

If you measure your foot, choose the size that has the same lenght. See size guide here.

US: you will see the sizes shown as M/W, this means Mens sizes / Womens size.

 

Width of the shoes?

All our shoes have a medium width.

 

How to I clean my GAITLINE shoes?

Please see this article with helpful tricks for keeping your GAITLINE shoes clean and fresh.

 

Where do I register my shoes?

You can register your shoes here!

 

Where are GAITLINE shoes made?

GAITLINE shoes are produced in Korea and China. The design and technology is 100% Norwegian.

 

I returned my shoes but I chose Klarna Faktura, what do I do?

Please contact Klarna about the return, they will extend the payment date. You can find all contact information here: https://www.klarna.com/no/kundeservice/

 

Freight and delivery:

NO: We deliver with Bring standard shipping.

SE: We deliver with Bring standard shipping.

DK: We deliver with GLS standard shipping.

Europe: W edeliver with GLS.

US: W edeliver with DHL currier.

 

Will there be taxes added to my order?

No, all taxes and freight costs are covered by us.

 

Er produktene forsvarlig produsert?

Spør Petter/Håvard om sertifiseringer her.

 

I can not see my size in the shop

If you can not see your size then we are unfortunately sold out. Some of our models will be restocked but not all. Please follow our newsletter for updates on restocks and product launches.

 

Faulty products:

If you experience problems with your product, plese contact customer service. We need photos of the faulty products and your order number.

If you did not purchase the shoes from our web site, then we refer you to the retailer were you bought your shoes.