Returns, Exchanges and Claims

Extended return period: orders placed between November 15 and December 24 can be exchanged until January 31, 2025.

We offer a 30-day return policy from the day you receive your order.

For returns to be approved, shoes must be returned in complete original packaging. If you have worn, washed, or removed tags from the shoes, your return will not be approved.

Register your return using our return form below. If you need to change sizes, select your desired new size in the same form.

To exchange and return shoes from the same order, you must create two separate cases in the return system and send the shoes in two separate packages to our warehouse. This is necessary for correct handling.

No, currently you cannot return products from different orders in the same package. You must create one case per order.

From when you deliver your package to your nearest DHL Express office, it will take 1-2 weeks for the warehouse to receive and process your return. You'll receive a confirmation email once processed.

Once the warehouse has processed and approved your return, you will be refunded within 2 weeks via the same payment method used for purchase.

Register your return using the form below. You'll receive a return label by email that needs to be printed and attached to your package before dropping it off at your nearest DHL Express.

No, all returns must be registered in our return system.

No, you must follow our standard return procedure and register your return through our system, even if you've changed your mind about the purchase.

If you discover defects or faults, register your complaint in our portal below. Select the product, describe the issue, and attach clear photos showing the problem.